Insights

Why Marketing Should Go Agile

Marketing has changed more in the last five to seven years than at any other time during my career. The pace of change has quickened, there is more direct pressure for marketing to demonstrate its contribution to the bottom line, many more channels of communication are available to reach increasingly fragmented audiences, and all of this must be done with scarce and expensive talent and resources.

Despite all this change, many of the core processes of marketing remain unchanged. We still spend time writing thick marketing plans, constructing yearly budgets, launching big-bang ad campaigns and targeting broad audiences (instead of having conversations with people).

Some marketers, including myself, are taking a different approach—one based on agile development. Software developers faced a similar crisis in 2001. They were pressured to get more done with scarce resources, and to adapt rapidly to change. They responded with a set of principles and a methodology called agile development, and it has transformed software programming.  I believe that we can apply many of the same principles and methods to marketing and transform our discipline.

What Is Agile Marketing?

Agile marketing is an iterative and experimental approach to marketing that values adaptability and responsiveness to change over long-term planning. It also values individuals and two-way marketing interactions, as well as collaboration among the various marketing disciplines. There are six core values of agile marketing.

Responding to change over following a plan. It’s not that agile marketers don’t do any planning; they do. However, they put a premium on adapting and responding to the marketplace through constant adjustments to their plans and priorities on a weekly or biweekly basis—rather than an annual or semiannual planning cycle.

Rapid iterations over big-bang campaigns. Few marketing campaigns can get it exactly right the first time, and there is also value in speed to market. Agile marketing recognizes this and values an iterative approach. It encourages marketers to try something out quickly and fine-tune it as they go, rather than putting all of their energies and dollars behind a big-bang campaign.

Testing and data over opinions. If you’re iterating, how do you know something is working or not working? Data makes the difference.

Individuals and interactions over one-size-fits-all. Agile marketers realize that there isn’t just a market for a product, but many individuals who make individual buying decisions. Buyers make their decisions as the result of conversations, not through traditional one-way advertising. Agile marketers seek to foster those conversations, and provide an individualized buying experience. Think of how Amazon customizes its recommendations to your unique purchase history;
this is an example of individuals and interactions.

Collaboration over silos and hierarchy. In this era of specialization, it is tempting to organize marketing departments around skill sets: PR, advertising, social media, etc. But to the buyer, the product or the company is the product or the company, regardless of the medium used for communication. Collaboration is necessary to ensure not only consistency of message, but also a user experience that is consistent and pleasing. Teams that collaborate also get more done.

Agile marketing is a mindset: Marketers who practice agile marketing put the customer experience at the center of everything they do. They focus on solving buyer problems and the buyer’s journey, not on selling and the sales cycle.

Lastly, agile marketing is about aligning marketing with the business and sales goals of the organization, getting stuff done quickly and documenting the results with transparency and accountability.

Planning for Change

How do you “plan for change”?  How do you organize your marketing team to respond to new demands when you don’t know what those demands might be, or how you’ll address them?

The first step is to admit that your priorities will be in a state of constant change and to throw out those tools that give a false sense of security about the amount of control you have over that change. Throw out yearly marketing plans, yearly marketing budgets and rigid organizational charts. Instead, revise your priorities, including how you spend both your time and your budget, on a regular, frequent schedule: at least once per month, and if you’re really ambitious, once every two weeks.

Second, make it someone’s job to rapidly respond to changes and opportunities in the market. Depending on the size of your organization, create a team, assign a person or make it 50 percent of someone’s job to respond in real time (somewhere less than 24 hours, perhaps less than 4 hours) to particular kinds of opportunities such as competitive threats, newsjacking and brand-damaging events.

Scrum

Scrum is a formal methodology that can help you revise your priorities. Agile marketers use it to manage their work, just as agile development teams use scrum to manage software development. It’s beyond the scope of this article to cover everything you need to know about scrum, and many of the readers of Pragmatic Marketer are very familiar with both agile and scrum. Instead, let me outline the basics of scrum, and discuss how scrum for marketing is somewhat different than scrum for software development.

Scrum starts with the marketing backlog, which is basically the list of all the potential activities that marketing could do. The marketing backlog can be seen as the “wish list,” although it should be cleaned up and prioritized over time.

Unlike scrum for agile software development, most marketers do not write user stories. Instead, they break tasks down into manageable chunks that are typically half a day to 1 week in size, describing what’s to be done, who the audience is, what the desired outcome is and how success will be measured.

At the sprint planning session, the marketing team meets with executive management and sales for 30-60 minutes to hear about the current business and sales priorities, adding any new items that come up into the marketing backlog. The team then prioritizes work off the marketing backlog, accepting enough work to fill the length of the sprint (usually 2-4 weeks of work).

Although scrum as practiced by developers requires assigning each item story points (a measure of the complexity of the task), I find that marketing teams tend to keep it simple, deciding for each task whether it is a half-day, full-day, half-week or full-week task.  Anything that is bigger or longer than a week’s worth of work should be broken down into smaller tasks.

Once the team has 2-4 weeks’ worth of prioritized activities, they go to work. This 2-4 week period of getting things done is known as the sprint.

One of the most important rituals of scrum is known as the daily standup. Every day, or at least 3 times per week, the team meets for no more than 15 minutes. Each person on the team answers three questions:

  • What work did I complete yesterday?
  • What am I working on today?
  • What issues, if any, are blocking me and preventing me from moving forward?

When the sprint is finished, the sprint review is held. Executive management and sales are invited, and the marketing team reviews the results of the sprint. For software developers, the sprint review is a time to demo working software. For marketers, new marketing materials are handed out or shown, new websites are demonstrated and the results of any mini-campaigns are shared. The sprint review provides a degree of accountability and transparency that is sometimes lacking in marketing. It answers the question, “What do you guys in marketing do anyway?”

The sprint retrospective is a short internal meeting of the marketing team to talk about what worked and what didn’t work during the last sprint. It allows for adjustments to the process and methodologies used by the team over time.

Who Is Practicing Agile Marketing?

Jascha Kaykas-Wolff is one of the early adopters of agile marketing. He has used the methodology at companies as diverse as Webtrends, Involver, MindJet and his current company, BitTorrents, where he is chief marketing officer. You can read some of his posts on agile marketing at marketingiteration.com. Jascha credits agile marketing with helping him to create an agile culture:

Agile processes and tools are actually install mechanisms for culture. By requesting people to work together in certain ways, track specific metrics and check in with each other at specified intervals, companies can put in place the building blocks for people to interact in positive, productive ways.

EMC is also an early adopter of agile marketing. You can read about their success with agile marketing at Scott Brinker’s Chief Marketing Technologist blog, www.chiefmartec.com as well as watch a video of David Quinn, EMC’s senior director of corporate marketing, presenting to the Agile Marketing Meetup group in Boston on YouTube.

Quinn credits agile marketing with changing how EMC launches new products and interacts with the business groups. It not only has helped the marketing team with time management (and eliminated those long “coordination” meetings), but also provided greater accountability and transparency.

Lastly, I should mention Frank Days, whose blog Tangyslice.com has been a source of inspiration for me. He has implemented agile marketing at Novell and Correlsense, and his approach to agile marketing is refreshingly pragmatic. He likes agile marketing because it helps him get better results, plain and simple.

Jim Ewel is a startup CEO and blogger on the topic of agile marketing.  He is currently the CEO of InDemand Interpreting, which provides language-interpreting services to hospitals, clinics and physician practices nationwide. Previously, he was the CEO of Adometry and GoAhead Software. Earlier in his career, he was a VP of server marketing at Microsoft. You can read more about agile marketing at his blog, AgileMarketing.net. – See more at: http://pragmaticmarketing.com/resources/why-marketing-should-go-agile#sthash.3BfWS6o3.dpuf

The ‘Challenger Customer,’ Product Marketing And The Misplaced Focus On Value Propositions

For the past five years, CEB has been studying the evolving roles of sales and marketing professionals, in the context of the changing B2B customer. In 2011, our book “The Challenger Sale” turned the idea of the high-performing sales rep on its head. Well, I’m thrilled to announce the release of our new book, “The Challenger Customer” – available Sept. 8, 2015. Along with my fellow CEB authors, Brent Adamson, Matt Dixon and Nick Toman, we’re genuinely excited to release this next chapter in the Challenger journey.

In many ways, this book picks up the story from “The Challenger Sale,” but with significantly more research on the relationship between Marketing and Sales, and with extra focus on B2B buyers.

The punchline: If marketing and selling solutions is hard, buying them is even harder! Consensus purchase dynamics are stalling deals, often before they even get to a stage where customers engage with your content, much less one of your sales reps. The number and diversity of stakeholders involved in purchases is increasing, and those parties are failing to arrive at the kind of consensus early on in the purchase to give suppliers any chance of winning high-quality deals.

The implications for Sales and Marketing are huge and we unpack all of this in the book. The upshot is, Challenger isn’t a sales methodology, it’s acommercial strategy. It affects what Marketing and Sales need to do individually and together.

With all of this in mind, I’d like to share some of our thinking on how Marketing organizations should change under a Challenger strategy. Just as sales reps need to change their behaviors to challenge customers, front line marketers need to change their approach as well.

Leading up to the launch of the book, we’re releasing a series of Challenger Marketing role guides for Product Marketers, Field Marketers, Demand Generation Managers and Channel Marketing Managers. So, I’d like to take the time to walk you through the first of the series, focused on Product Marketers, check out the role guide for additional details.

What Should Product Marketers Do Differently Under a Challenger Model?

A common refrain we hear in internal sales and marketing conversations—usually in response to conversion rates not being where marketing and sales leaders think they should—goes as follows:

“You know what? Our value proposition isn’t clear enough. It just isn’t resonating in the marketplace. We need to make our value prop more crisp.”

And in response, product marketers feverishly set about making that value prop even more crisp than it already was.

However, based on all of our research, we believe product marketers are overly fixated on crafting and sharpening the value propositions for the products they market.

That sounds like crazy talk, doesn’t it?

Well, one of the really fascinating buying trends we’ve picked up on in our research essentially disqualifies the argument of making value props more crisp. We found that customers will unapologetically recognize, to a supplier’s face, the incremental performance a supplier’s solution provides, but aren’t willing to pay for that performance! They’ll look the breathless sales rep—who has just masterfully laid out how his solution creates value for the customer—right in the eye and say, “We know. We get it. Your solution outperforms this other one because it has more uptime. But we don’t need all that incremental uptime. We just need X amount of uptime, and we’re only willing to pay Y for that.”

So, what do you do now? No amount of tweaking or clarifying the value prop will solve that problem. The customer already gets that your solutions provide incremental performance.

Based on our research, we believe the number one thing a product marketer needs to do differently under Challenger is to cut the time spent sharpening value props by 50 percent, and instead shift that energy to developing Commercial Insights.

A Commercial Insight teaches the customer something new that reframes how they think about their own business, and leads uniquely back to you as a supplier. When crafted well, Commercial Insights lead customers to value—and pay for—the incremental performance you provide. It gives customers asurprising rationale, in their own business terms, to value that incremental performance. That’s why Commercial Insights are at the heart of the Challenger approach.

Product marketers—with their knowledge of the marketplace, product vantage point and relationships across the marketing and sales organization—are in the best position to orchestrate Commercial Insight creation. And it really is orchestration—it takes a mix of characters from Product, Sales, Marketing and potentially other parts of the organization to create Commercial Insight. But if product marketers don’t take the lead here, no one else will. At least, not as effectively as a product marketer could.

You’ll find a brief example of a Commercial Insight from Xerox XRX +0.73% in theChallenger Role Guide for Product Marketers. And in “The Challenger Customer,” we’ll lay out a methodology for creating Commercial Insight, with plenty of practical guidance and frameworks to get you going.

You can find more details on the other areas where product marketers need to do things very differently in the role guide. Hint: They need to think about customer understanding and content creation very differently, as well.

 

Patrick Spenner is a Strategic Initiatives Leader in CEB’s Marketing practice, variously spending his time on research, new product development and thought leadership. Since joining CEB in 2005, Patrick has overseen membership programs serving the needs of CMOs, Corporate Communications executives and Marketing Communications executives. Prior to working at CEB, Patrick led a business line in Capital One’s marketing and analysis group. In that role, he managed all aspects of the marketing mix for the business, including marketing communications, pricing, segmentation, sales strategy and distribution, and analytics. In the distant past, Patrick worked in business research on initiatives supporting heads of strategy and human resources at Global 1000 corporations. Patrick holds a Bachelor’s Degree in Economics from Georgetown University and a Master of Business Administration degree from Stanford University. 

Positioning for Advantage – a Q&A with Sprint.ly’s April Dunford

(Q) The Product Marketer: First & foremost, we’re interested to hear your perspective on what role a Product Marketer plays in a B2B organization today? 

(A) Maybe it’s because I work more with startups than larger companies, but I am seeing a blurring of lines across Marketing, Sales, and Product. I feel like we are moving away from an organization where teams are very siloed toward one that is more agile and fluid with respect to functions and processes. Things that were traditionally “sales only” or “product only” are now often looking like things that marketing can and should tackle. In a world where this is happening, Product Marketers have the unique opportunity to help bridge that gap. I see Product Marketers (or at least a product marketing skill set, even if the title doesn’t match) as being something that is in increasing demand.

(Q) The Product Marketer & Positioning: The godfather’s of positioning, Ries & Trout, posited that “positioning cuts through the chaos.” In the world of B2B, what’s your definition of positioning? What is it NOT? 

(A) Positioning is about providing a frame of reference for potential customers to understand what you do and why they should care. It’s not a tagline or a slogan and it definitely isn’t branding. Positioning is the context that makes sense of what your offering is, what the primary value is and who that offering is really for. Positioning is the foundation for not just marketing but sales strategy, product strategy and even support and hiring.

(Q) To ensure that Product Marketers are viewed as true Architects of Growth by the C-suite, how should Product Marketer’s position for advantage? 

(A) In my mind the fundamental value that Product Marketers bring to the table is a deep understanding of customers, including what customers hate, what they struggle with and what they really love. Marketing tactics change every week and frankly, they are easy to learn. Deep customer and market understanding however, takes time to develop and once you have it, you are an extraordinarily valuable resource to the company. The keys to unlocking growth are not located inside the offices of your company – they live inside the minds and hearts of your customers. Product Marketers should be the keepers of the maps to those keys.

(Q) Are there any parting words of wisdom you would like to leave with our Product Marketing members? 

(A) Don’t get too hung up on tactics and tricks. With all of the content being created for marketers today, it’s easy to get distracted by flavor-of-the-month lead generation tactics that may or may not drive results for your business and your market. Rely on what you know about your buyers and ignore your marketing FOMO as much as possible 🙂

An engineer by training, April’s worked as a marketing and sales exec for most of her career. She’s run marketing and sales at a number of startups. In October 2015, April acquired Sprintly – an agile project management tool for startups, along with the original founder, Joe Stump. April works mainly as a consultant to early-stage tech companies. Her specialty is on market positioning and go-to-market strategy. 

The “Experiential Shift” and what it means for Product Marketers

Product Marketers should help Sales sell. Research says that the buying experience now drives B2B customer loyalty much more than product features, price, or vendor brand reputation.  So is there more that Product Marketers can be doing to help Sales create experiences that really connect? Yes, there is, and it’s called “experiential segmentation.”

Your customer segmentation model may be perfectly rational, and that may just be a bigger obstacle than you realize

As the differentiating power of traditional sales levers (price, features, brand reputation) wane, the buying experience is growing more important. Product Marketers are responsible for providing buyer insight, often in the form of personas, that help Sales sell. Yet, according to our research at Quarry, the customer segmentation model employed at 70% of B2B enterprises is not meaningfully different from that of competitors.  And that poses a problem.

A persona, like any other form of “target” definition, pre-supposes an underlying segmentation perspective. Take a look: Are your personas differentiated, one from  the other, by means of some categorical framework?  Job title, for instance?  Or company size? Or industry vertical? Each of these categories is a segmentation perspective. Each encodes a theory that says, in effect, “this system of differences between people explains and predicts differences in how they behave.”

These category-driven theories, we must presume, have some basis in fact. But they also suffer from two liabilities that you would be wise to consider.

First, as noted above, for 70% of B2B marketers these theories are not proprietary.   If the segmentation perspective – meant to be the “difference that makes a difference” – embedded in your personas is the same as the segmentation perspective of your competitor, then, even if you have done an excellent job in every other respect with your personas, the utility that Sales can extract from personas for the purpose of differentiating the buyer’s experience has been limited from the outset. Letting this situation persist hinders an experience-led sales and marketing strategy where customer insight is the edge in creating experiences that connect differently and better.

Secondly, even where they may be differentiating, these categorical segmentation perspectives are proving to be weak theories. They rest on assumptions that are crumbling under the weight of evidence and changing circumstances. Let’s take the commonplace (some might even say “best practice”) of using organizational titles as the foundational categorization scheme for personas.

Job titles may feel meaningful but…

In my recent interview with CEB’s Pat Spenner, Pat underscores how CEB’s research on the consensus-driven nature of B2B purchases reveals that both job title and organizational rank are weakly correlated with the propensity for an individual to stick their neck out to lead the consensus buying group to consolidate their understanding of a problem, establish the criteria for a solution, select a vendor and seal the deal for a quality solution. In short, according to that research, “Mobilization,” not “job title” or “rank,” is “the difference that makes a difference.”

Moreover, these top-down categorizations of customers (role, size, vertical)  rest on a body of 18th century rationalistic economic and psychological theory that assumes human beings behave in the marketplace as “rational actors.” The last few decades of research in behavioral economics, prospect theory, neuroscience, organizational behavior and cognitive linguistics converge in a way that is extremely harsh to that “rational actor” notion.

Now, chances are, you have a somewhat change-averse colleague. Let’s call him Larry. Larry will argue, “well, maybe our segmentation model is the same as our competitor’s for a good reason; maybe that is just what reality looks like.” For Larry, the fact that your segmentation model is the same as a competitor actually feels reassuring – an independent source of validation. And Larry might also assert that while job titles are a weak predictor of “mobilization,” they still seem indispensable to operationalizing B2B demand-gen tactics.

And here’s where you as a Product Manager need to make a choice. You could defer to Larry. You could spend a bunch of time trying to argue with him. Or you could take the lead in creating and implementing an alternative that is better aligned with our contemporary understanding of how buyers buy, how humans behave and how experience-driven sales and marketing works.  In short, you could embark on an “experiential segmentation.”

When curiosity leads, new insights can follow

What might that process look like? It starts with setting in brackets the current categorical assumptions about the differences between customers that make a difference. It involves a curiosity-driven exploration of your customer’s broader context – not just what your customer thinks about your brand or your category of products. It involves a recognition that the complexity in people’s motivations and the contradictions discovered in their self-stories are not noise to be discarded but instead are foundational assets for building proprietary customer insights. And it involves a certain amount of change management leadership to get your colleagues aligned around an insight-rich view of the customer that is proprietary and custom-tailored to creating differentiating experiences for your customers – both in digital demand-generation channels and in face-to-face selling. If you’d like to learn more about that, you can read about it here.

It’s not necessarily easy. Partly because some reassuringly familiar things must be abandoned.  Simple categories and tidy, “rational actor” assumptions about b2b purchase decisions need  to give way to a more nuanced multi-dimensional viewpoint  on buyer’s motivations.  And, (something that may make Larry nervous) you’ll have fewer “best practice” examples you can point to for reference until you actually get there.   But what are your options?  Buyer experience is increasingly driving sales.  If you take seriously your responsibility to provide Sales with buyer insight, it’s hard to ignore the evidence that segmentation, as it is widely practiced, undermines experience-based differentiation.   There is more that Product Marketers can be doing to help Sales create experiences that really connect. It’s called “experiential segmentation.” And it will separate you from your competitors.

Why Your Buyer Journey Mapping Should Dictate Your Content Spend

Here’s the situation – you have money left in your budget, and you’ve got major content gaps according to the buying cycle. How do you prioritize your spend?

If your answer is based more on gut instinct than actual knowledge of your content inventory and gaps, then a content audit could be extremely beneficial to you.

According to a Sirius Decisions B2B Content Study, 60-70% of B2B content goes unused. This means that 7 out of the 10 content pieces that you’re slaving over right now are never seen by the outside world.

The top reasons why:

  1. Topic is irrelevant
  2. Lack of awareness or the content can’t be found
  3. Low-quality content.

This means that you’re likely misusing your content budget. To prevent this from happening you need to produce content that serves a purpose.

You don’t need to reinvent the wheel – start with the content you have. Perform an objective audit across multiple dimensions, including place in customer journey, metrics, format, purpose, etc. The audit will give you a quantifiable result that you can share with your team instead of sitting around the table arguing which pieces should get done.

By far, the most important component of the audit, is mapping your content to the buyers journey. This requires a deep understanding of the following

  • Who’s involved in the buyer journey?
  • What are their needs?
  • What are the triggers that have them initiating their search and at each subsequent stage?
  • What are milestones they need to achieve to move onto the next stage
  • Where channels and influencers will they use to find content?

Once you have a strong handle on this, determining the content you need to have at each stage of the buying journey becomes much easier. You’re striving to provide helpful content that educates and provides answers to their questions.

After you’re done with the audit, don’t be surprised or offended if you realize that much of your existing content should be shown the door. We’ve conducted audits for several clients and found that anywhere between 30-50% of the content they give us to evaluate either needs a face-lift, needs reconstructive surgery or simply needs to go. We also find that most marketers tend to have a lot of late stage content (sell sheets, product briefs, case studies) but are often missing the helpful content found in the beginner and middle stages.

While the process of conducting a content audit can be as painful as passing a kidney stone, the inevitable relief in sensational. You’ll have a better understanding of what pieces you have that are actually worth sharing with prospects or customers, and you’ll know what purpose each piece serves. You’ll also know which pieces just need a minor update, which need a major overhaul and which pieces should never see the light of day again. You’ll be a much better position to leverage it for the variety of demand gen, lead nurturing and/or sales enablement programs you’re on the hook for. Most importantly, you and your stakeholders will be much more confident on how your content budget should be spent.

David will be reviewing the Content Audit Template that the GET LIFT Agency team uses with their clients at the Product Marketing Community Conference on April 22nd. If you’d like a sneak peak, please reach out to David.

Kenneth Wong on the dynamics of a Product Marketer’s role

(Q) What do you believe are the primary responsibilities for a Product Marketer (PM)? 

(A) ” Product Marketers have a responsibility to serve as a conduit between the enterprise and its customers. That is, Product Marketers (PM) have a responsibility to insure that Product Managers understand market and competitive conditions, and a responsibility to insure that customers know and understand what and how the enterprise creates value for customers. PM’s cannot do that unless they appreciate that they have two sets of customers: internal customers (e.g. product managers) and external customers.”

“Product Marketers need to sell information and insights to Product Managers just as they do to customers. Just as in marketing to customers, a good PM understands its internal customer using the same tools and concepts they apply to marketing to external customers. Thus, while PM’s may not have, for example, bottom-line responsibility for a product, they need to be acutely aware of what drives that bottom line performance in order to understand the context under which a Product Manager will use (or decide to ignore) their advice. This raises some interesting questions: for example, if concepts like segmentation, positioning and branding are central to a PM’s responsibilities in dealing with external customers, do we apply these same concepts in dealing with INTERNAL customers? Surely these must be added to a PM’s responsibilities.”

“As scale and complexity increases, it becomes near impossible for a single person to serve both- the product manager and product marketing roles. Indeed, given the plethora of media now available, one person may not even be able to manage the Product Marketing function and other specialists may be needed. Strict definitions of roles and responsibilities may seem a logical way to allocate authority across many people but, ultimately, someone must coordinate and curate or decisions are made in silos. That “someone” is the product marketing manager.”

(Q) How can Product Marketers directly influence revenue growth, customer retention and awareness? 

(A) “There are only four ways to enhance profitability: Get prices up; keep costs down; get a bigger share of existing customers and expanding the base of existing customers. This is not opinion but basic accounting definitions. Thus, the question could also be phrased in four parts:

  1. How to support premium pricing and/or avoid price cutting (Answer: By meaningful and relevant differentiation)
  2. How to contain or reduce costs (Answer: Through scale, scope, organization and process innovation – the same as every other function)
  3. How to increase market share (Answer: Choose the right customers to serve; minimize waste/ lean marketing; better understand the path to purchase; know where we lose customers along that pathway
  4. How to expand market size (Answer: Refer to the Blue Ocean strategy).”

(Q) What role does a Product Marketer play towards helping an organization become market-driven?

(A) “Product marketers manage the interface between customers and the firm. This does not mean they are advocates for the customer but rather that they start their decision-making process, regardless of the decision area by asking, “What would the customer prefer?” Once known, economics will dictate how much of that preference can be accommodated.”

(Q) What challenges do Product Marketers face both within their organizations and externally as they look to help their companies become market-driven?

(A) “We court customers but we record our success with customers on financial statements like P&L. Within the firm, Product Marketers need to understand how their decisions impact those statements, including an understanding that, sometimes, firms will do whatever is required to support their bottom line regardless of whether the decisions reflect customer focus. Showing the long term implications of such shorter term thinking is vital.”

“Second, convincing the world that Product Marketing is NOT the same as advertising or personal selling.”

(Q) What metrics should a Product Marketer use to measure success? 

(A) “It all depends on what PM’s are trying to accomplish. You cannot manage what you cannot measure but since we adjust what we do, depending upon results achieved, following the wrong metric for your strategy means you only succeed via blind, dumb luck.”

Ken Wong is a faculty member and the Distinguished Professor of Marketing at Smith School of Business, where he has held both teaching and administrative positions. He was the principal architect of the first full-time degree program in Canada to operate completely outside of government subsidy: a distinction that earned him the cover of Canadian Business in April 1994. (The new Program has been rated by Business Week as #1 worldwide among non-US MBAs in the last four bi-annual rankings). Ken is also the Vice President, Knowledge Development for Level 5, a marketing consulting firm focused on brand strategy and execution.

10 Steps To Squeezing More Out Of Your Marketing Budget

squeezing imageAs marketers, we tend to start the new year with high hopes for innovative new campaigns, but by February or March, we’re already beginning to feel defeated.

The biggest reason: Our budget and internal marketing resources are stretched thin across an increasing number of channels, including digital and social media. We’re under greater pressure to achieve the ideal mix of spending among those channels—and to prove our worth as marketers. 

In fact, 58 percent of chief marketing officers said they felt increasing pressure to prove the value of marketing and business communications to their CEO, according to the 2015 CMO Survey.

Meeting those demands requires taking a hard look at every aspect of our marketing budget, time and talent to ensure we’re using them as efficiently and effectively as possible. 

It’s a combination of reducing unnecessary spending we’ve taken for granted in the past and digging deeper to uncover insights that increase revenues. 

Perhaps you’re thinking, “Sure, that all sounds great, but what does it look like on a day-to-day basis?” 

Obviously, there’s no single formula that works for every industry and business model, but there are best practices.

As the Head of Marketing for a company that has built its business model on streamlining processes for some of the world’s most profitable organizations and a company that is in the midst of its own transformation, I can tell you what has worked for our clients and for us.

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Author: Jeff Gladwish

5 ways you should be using your marketing automation for product marketing

5 WaysThe strength of most marketing automation platforms (MAP) is that they can be used in as many creative ways as you can come up. While MAP isn’t typically thought of as a tool for product marketing, there are some really great ways to use your platform to help your product marketing team be more successful.

1. Create product interest segments

A list of leads and/or contacts with similar product interests can be very helpful for product marketing and these segments can be created using data from a variety of sources. For instance you could have your sales team tag product interest directly in CRM when they speak with prospects or you could use visits to product pages on your website or you could create a list based on product specific content requested. You can even use a combination of these sources to find the products your contacts are honing in on.

2. Use contextual content on your website

Most enterprise marketing automation platforms can connect your contact database to your website content and allow you to dynamically offer different content action based on who they are and their past history. Practically this means your website can personalize each interaction by recommending specific content and products based on past interactions. You can create recommendations for other relevant content and even modify your call-to-actions to match any given contact’s product interest.

3. Product relevant nurture campaigns

As leads progress through the sales process and seek out more product-focused content, lead nurturing campaigns are a highly efficient and easily measured tactic. You can use them to focus on your prospects’ pain points and how your product can address them as well as the key features and benefits that help. You can also encourage interaction with other MoFU (middle of the funnel) content assets like testimonials, case studies and data sheets. These kinds of campaigns can also help you identify the most active leads and accelerate those to sales.

4. Use product info in lead notifications to help sales

Alerting sales when a lead is ready for some human interaction is a very common practice. What isn’t as common is including product information to help provide context for that follow up. An excellent best practice is to include which product pages the lead has viewed, how many times they have viewed each page and a list of associated content they’ve downloaded or read.

5. Use (and automate) social listening for product not just brand mentions

The social-sphere is full of conversations and you should know when they are talking about your products. If your MAP has social listening functionality, you should set up campaigns to listen for mentions of your products just like you do for your brand name. You want to know if the market is happy or indifferent and you want to know why. Listening to social media can help you develop important insights you can use in future campaigns.

These 5 ideas for product marketing with MAP will depend on the feature set of your platform but even if you can only execute one or two – you will see some powerful results.

About the Author: Chris Hokansson is the managing director of One Red Bird.

One Red Bird helps B2B marketers use software and data to craft better marketing.

Photo by Ell Brown. Available under the Creative Commons Attribution 2.0 License.

Why B2B Product Marketers spend too much time on value propositions

B2B buying has changed, and this changes the type of work that B2B product marketers should be doing.

Trade between companies in anything from a corporate order of photocopiers to a consulting engagement for a struggling business unit has changed dramatically in the past decade.

Employees must collaborate and cooperate more than they ever have to get their jobs done, and almost any B2B purchase now requires integrating with a company’s technology and IT systems. This means that a lot of purchases that once required a single “yes” from a senior decision maker who paid for it out of his or her own budget, now need to be discussed by a whole array of people.

This often includes someone from IT to ensure the product integrates with existing systems, someone from an information security or data privacy team to make sure there’s no reputation-destroying data leaks, two or three senior managers with responsibility for whatever it is the B2B purchase will help with (you can imagine a product manager, a country manager, and a marketing manager all being involved for example), maybe someone from HR if employees need to be trained on the product, and so on.

The average number of decision-makers now involved in making a purchase decision for a B2B product or service is 5.4, and that number is growing.

What’s Changed

As this post explains, these consensus purchase dynamics stall deals, often before they even get to a stage where customers engage with any marketing collateral, much less a sales rep. Worse, the growing number and diversity of stakeholders involved in purchases means they are less and less likely to find consensus early enough in the purchase process to give suppliers the chance to get a pitch in (research shows that the optimal point for suppliers to influence a purchase decision is 37% of the way through the process).

There is a lot that marketing and sales teams can do to respond to these problems; the rest of this post looks at what product marketers can and should be doing, and future posts will look at other marketing roles (see this marketing role guide for more).

What Product Marketers Should Stop Doing

A common refrain from sales teams when their conversion rates – of contact with a buyer into actual sales – are not where they should be is, “Our value proposition isn’t clear enough. It just isn’t resonating in the marketplace. We need to make our value proposition more crisp.”

And in response, product marketers feverishly set about making the value proposition simpler and – “crisper” – than it already was. It might sound like the right thing to do but, based on thousands of data points and years of CEB research, product marketers actually spend too much time on their value propositions.

The data show that customers will unapologetically agree with a supplier that what’s being sold will improve performance of their company but that they just aren’t willing to pay for that performance. They’ll say, “We know. We get it. Your solution outperforms this other one because it has more uptime. But we don’t need all that incremental uptime. We just need X amount of uptime, and we’re only willing to pay Y for that.”

What Product Marketers Should Start Doing

The primary thing a product marketer should do is to cut the time spent sharpening value propositions by 50%, and instead shift that energy to developing “commercial insights.”

A commercial insight teaches the customer something new that changes the way they think about their own business, and leads uniquely back to the supplier. When crafted well, commercial insights help customers value — and so pay for — the incremental performance the supplier provides.

Product marketers — with their knowledge of the marketplace, product vantage point and relationships across the marketing and sales organization — are in the best position to orchestrate the creation of commercial insight. And it really is orchestration — it takes a mix of characters from the product team, Sales, Marketing and sometimes other parts of the firm. But if product marketers don’t take the lead here, no one else will. At least, not as effectively as a product marketer could.

Beyond this, product marketers need to rethink the way they gather information on customers and how they get an understanding of what customers are struggling with, and how they go about creating marketing collateral that will help guide potential purchasers through their increasingly difficult decision-making (there’s more in this post and in the Challenger Role Guide for Product Marketers).

Author: Patrick Spenner

Are you a modern Product Marketer?

Sirius - 5 Key Traits ImageProduct marketing is undergoing a massive sea change as the functional role adapts to changing internal and external conditions, such as the product to solution transformation, shifts to greater customer-centricity, an increasing need to rationalize robust and outgrown offering portfolios to the marketplace and most notably, changes in b-to-b buying behavior.

As a research analyst at SiriusDecisions and the director of the Portfolio Marketing service, I have the unique privilege of observing the amazing transformational trends occurring in product marketing.  Here are the five key traits of a best-in-class product marketer who thrives and succeeds in the midst of all the change.

  1. They design audience-centric go-to-market (GTM) strategies. Modern product marketers devise the GTM strategy and architecture for how offerings will be expressed to the marketplace, and determine the market requirements and competitive analysis to fuel innovation.
  2. They know their customers and buyers – deeply.Modern product marketers understand buyer personas and how these personas buy. This information informs campaigns, content and innovation. They have exceptional skills and techniques that enable them to segment, size and gain alignment on the buyer audiences to target.
  3. They create messaging that resonates. Modern product marketers can craft effective audience-centric messaging and value propositions. They are adept at interfacing with enterprise-wide content processes for both sellers and buyers and are focused on content effectiveness.
  4. They drive alignment across product, marketing and sales. Modern product marketers incubate or improve the go-to-market workflow process for bringing new or existing offerings to market. They are passionate about driving clarity of roles and alignment between marketing, product management and business units.
  5. They help sales sell. Period. Modern product marketers enable sellers to sell more via knowledge transfer, content and programs that increase sales productivity within the offering portfolio. They care about sellers; driving sales productivity is what keeps them up at night. They break down barriers and stop at nothing to ensure sales has the knowledge they need to inform buyers, as well as the content and tools they need to create demand, compete and win new business.

Author: Marisa Kopec