Keynote: Product Marketing to Empowered Customers, CEB

Michael McCune, Senior Executive Advisor, CEB

Many B2B Product Marketers realize the buying environment is changing: customers have more information sources and are more empowered than ever to make decisions about their problems, potential solutions and your offerings. The result is a disturbing trend towards commoditization, where customers are no longer willing to pay for the differences in performance. CEB shows how winning suppliers challenge their customers with new ideas about their business and employ modern marketing strategies that re-frame how customers assign value to those differences. The CEB model works, but the onus is on Product Marketers to ask hard questions about their roles: Why are customers not responding to our value propositions? Why does voice of the customer suddenly feel so shallow? Why does it seem like customers won’t take action? The answers to the questions reveal new strategies Product Marketers can use to generate high quality sales and deeply engage today’s empowered customer.

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